Nalan in Chat · Conversational health intelligence
Nalan is designed to help people record what they are experiencing, organise health information and prepare better questions for care through convenient, supported chat experiences. Any sensitive-document workflow would hand off into an authenticated Doxyte session.
Planned channel experienceTelegram access is planned. Any future WhatsApp pathway requires written platform and legal confirmation for the approved use case.
Answer first
Nalan in Chat is Doxyte's planned artificial intelligence (AI)-supported health-journal and navigation experience. It is designed to help people capture symptoms, medicines, routines, questions and day-to-day changes in their own words, then organise that information into useful context. It is not a doctor, diagnostic tool or emergency service, and it does not prescribe treatment or continuously monitor emergencies.
One conversation, familiar channels
Nalan is designed to make health journaling feel approachable through supported messaging entry points, while keeping sensitive records and permissioned sharing inside a protected Doxyte experience.
Designed around the workflow
Each capability begins as a defined use case with its own data, validation, permissions and review requirements. Release status is confirmed during discovery.
Record symptoms, routines, medicine experiences and questions without forcing each thought into a clinical form. Guided prompts can help add useful dates and context.
With appropriate permission, Nalan can organise related entries into a clearer timeline so changes are easier to recall and discuss.
Turn selected journal entries into a concise, editable summary of concerns, observations and questions to discuss with a qualified healthcare professional.
When a request needs clinical judgement or falls outside the supported experience, Nalan can guide the user toward an appropriate professional or configured care-team pathway.
The planned experience starts with an accessible privacy notice and a stated purpose. Saving, exporting or sharing health information requires a deliberate action, with controls for retention, deletion and withdrawal where supported.
Where a supported ABDM pathway is available, an individual can use an Ayushman Bharat Health Account (ABHA) to discover, link, view and share selected records through an ABDM-enabled personal health record experience.
Conversation with boundaries
A health conversation should make the person more prepared without pretending that a chatbot can replace a clinician. The planned design combines clear AI identification, explicit and revocable permission, minimum-necessary collection, an authenticated handoff for sensitive records and a visible route to human care.
People should always know when they are interacting with Nalan and what the selected workflow can do.
Collect only the information required for the chosen journal, record or navigation purpose.
Saving, exporting or sharing supported information begins with a clear user action.
Nalan organises information and general guidance; diagnosis and treatment stay with qualified professionals.
A general chat can guide the person into an authenticated Doxyte session for supported document or record workflows.
Supported releases should explain retention, provide relevant deletion controls and let a person withdraw permission for future processing.
A governed path to production
Begin inside Doxyte or through an approved messaging entry point. Telegram access is planned; WhatsApp is not currently available.
Explain what is being collected, why it is needed and how it may be used.
Record observations, questions and permitted health information in everyday language.
Edit the journal entry, timeline or care-ready summary before it is saved.
Let the person decide whether to keep, export or share supported information.
Review saved information and use supported retention, deletion or consent-withdrawal controls.
Governance is a product capability
These boundaries guide product design and discovery. The final controls must be validated for the organisation, population, workflow and applicable obligations before production use.
Read Doxyte's security approach ↗The user sees when AI is involved and what each workflow is intended to do.
The experience is scoped to the selected purpose instead of collecting context by default.
Sharing should be clear, reversible where supported and limited to the chosen information.
Nalan does not diagnose, prescribe or provide continuous emergency monitoring.
Primary reference points
These official sources inform the direction of the experience. They do not constitute a certification, regulatory approval or a substitute for implementation-specific legal, clinical or scientific review.
Reference set reviewed 31 July 2026.Questions, answered plainly
It is designed to help you record health observations, organise personal context and prepare questions or summaries for care. Available functions will depend on the release and channel.
The messaging experience is in development and Telegram access is planned. Nalan is not currently available on WhatsApp; any future pathway requires written platform and legal confirmation for the approved use case.
A future channel could guide a person into an authenticated Doxyte session for sensitive document upload rather than keep the document inside a general messaging flow. Channel handling, security and availability will be documented for each release.
No. Nalan helps organise information and general guidance. Diagnosis, treatment and prescribing remain the responsibility of qualified healthcare professionals.
Supported workflows may allow an individual to export or share selected information. This should happen only through an explicit user action and appropriate permission.
Do not wait for a chat response. Contact appropriate local emergency services or a qualified healthcare professional immediately.
Nalan, closer to everyday life
Join the access list or speak with Doxyte about a patient-engagement workflow.
Request early access ↗