Scope
This privacy policy explains how Doxyte handles personal information collected through doxyte.com, including information submitted through the Get in Touch form. Product-specific processing may be governed by separate agreements, notices and documented instructions.
This website is intended for general business and product enquiries. It is not a clinical service or an emergency channel.
Information we collect
We collect the information you choose to submit and limited technical information needed to operate and protect the website.
- Name, work email address and contact number
- Organisation, professional role and product interest
- The message and context included in your enquiry
- Basic request, security and diagnostic information generated when the site is used
How we use information
We use submitted information to respond to enquiries, understand product interest, arrange discussions, improve the website and protect the service.
- Respond to a request or arrange a product conversation
- Route the enquiry to an appropriate Doxyte contact
- Maintain a record of business communications
- Detect abuse, troubleshoot issues and improve website performance
Health information
Do not submit patient-identifiable information, medical records, diagnosis requests or other sensitive health information through the website contact form. If a Doxyte product is used to process health information, the responsible organisation, permitted purpose, safeguards, retention and individual rights should be defined in the applicable product agreement and privacy documentation.
Sharing and processors
Doxyte may use service providers to host, secure, analyse and support the website. Their access is limited to the information needed for the service and is subject to appropriate contractual and security requirements.
We may disclose information where required by applicable law, to protect rights and safety, or as part of a legitimate corporate transaction subject to appropriate safeguards. We do not sell contact-form information as a product.
Retention and security
We aim to keep enquiry information only for as long as it is reasonably needed for the purpose collected, legal obligations, dispute resolution and security. Retention periods may vary by the nature of the relationship.
We use administrative and technical controls designed to protect information, but no website or transmission method can be guaranteed completely secure.
Your choices and contact
Depending on applicable law and your relationship with Doxyte, you may request access, correction, deletion or restriction of personal information, or object to certain uses. We may need to verify the request before acting.
Use the Get in Touch page for privacy questions or requests. Please do not include sensitive health information in the request.
Changes
We may update this policy as the website, products and legal requirements evolve. The updated date at the top of the page indicates the current published version.
Product-specific privacy notices and agreements may provide additional information where Doxyte processes health information for an organisation or individual.